Cannot get POP summary: Socket I/O timed out

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Cannot get POP summary: Socket I/O timed out

Ralf Mardorf-3
Hi,

even after rebooting Evolution 3.22.5 can't retrieve Emails from two POP
accounts. It could retrieve Emails of a third POP account at the same
provider, using the same POP settings. Retrieving the Emails using Claws
works without issues for all three accounts and without any delay at
all.

What could I do to get rid of "Cannot get POP summary: Socket I/O timed
out" and to be able to retrieve Emails from all accounts with Evolution
again, too?

The problem isn't new, but it still seems to be unsolved:

https://www.google.de/?gws_rd=ssl#q=%22Cannot+get+POP+summary:+Socket+I%2FO+timed+out%22


Unfortunately I've got absolutely no time to debug.

Regards,
Ralf

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Re: Cannot get POP summary: Socket I/O timed out

Milan Crha
On Wed, 2017-02-15 at 04:54 +0100, Ralf Mardorf wrote:
> Unfortunately I've got absolutely no time to debug.

        Hi,
a similar issue is discussed here (opened recently):
https://bugzilla.gnome.org/show_bug.cgi?id=778562

I can receive my POP messages fine, thus it, unfortunately, requires
debugging on the user side. I'm sorry. Please join the bug and continue
the investigation there. Thanks in advance.
        Bye,
        Milan

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Re: Cannot get POP summary: Socket I/O timed out

Ralf Mardorf-3
On Wed, 15 Feb 2017 09:49:25 +0100, Milan Crha wrote:
>https://bugzilla.gnome.org/show_bug.cgi?id=778562
>
>I can receive my POP messages fine, thus it, unfortunately, requires
>debugging on the user side. I'm sorry. Please join the bug and continue
>the investigation there. Thanks in advance.

I can receive POP messages with Evolution for other accounts fine, too.
This includes one account at the same provider, with the same
settings, as the two accounts that don't work!

It stopped working from one to the other moment, so downgrade unlikely
will help. Downgrading...

[rocketmouse@archlinux ~]$ grep gnutls /var/log/pacman.log | tail -2
[2017-01-15 15:51] [ALPM] upgraded gnutls (3.4.17-1 -> 3.5.8-2)
[2017-02-14 18:32] [ALPM] upgraded gnutls (3.5.8-2 -> 3.5.9-1)
[rocketmouse@archlinux ~]$ downgrade gnutls
[snip]
[rocketmouse@archlinux ~]$ grep gnutls /var/log/pacman.log | tail -2
[2017-02-15 10:17] [PACMAN] Running 'pacman -U gnutls-3.5.8-2-x86_64.pkg.tar.xz'
[2017-02-15 10:17] [ALPM] downgraded gnutls (3.5.9-1 -> 3.5.8-2)

...closing and opening Evolution, didn't solve the issue.
Then I downgraded...

[rocketmouse@archlinux ~]$ grep evolution\  /var/log/pacman.log | tail -2
[2017-01-19 13:22] [ALPM] upgraded evolution (3.22.3-1 -> 3.22.4-1)
[2017-02-14 06:14] [ALPM] upgraded evolution (3.22.4-1 -> 3.22.5-1)
[rocketmouse@archlinux ~]$ downgrade evolution-data-server evolution evolution-bogofilter evolution-spamassassin
[snip]
[rocketmouse@archlinux ~]$ grep evolution\  /var/log/pacman.log | tail
-2[2017-02-14 06:14] [ALPM] upgraded evolution (3.22.4-1 -> 3.22.5-1)
[2017-02-15 10:31] [ALPM] downgraded evolution (3.22.5-1 -> 3.22.4-1)

...but it didn't solve the issue.
Deleting the cache ...

[rocketmouse@archlinux ~]$ rm -rf .cache/evolution/

...didn't solve the issue.

Remember, I even rebooted, when the issue started. As already pointed
out, there are no issues when using Claws. I don't have time for
debugging, since I'm repairing a computer, migrate to syslinux, restore
from backups, reorganise data ...

Regards,
Ralf
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Re: Cannot get POP summary: Socket I/O timed out

Milan Crha
On Wed, 2017-02-15 at 11:18 +0100, Ralf Mardorf wrote:
> [2017-02-15 10:31] [ALPM] downgraded evolution (3.22.5-1 -> 3.22.4-1)

        Hi,
these particular bits are in the evolution-data-server.

Just in case, as you said it's for the same provider, evolution doesn't
serialize access to POP accounts, thus if you connect to one server
with 3 different accounts and the server has any limit on the
connection count, then maybe the server rejects more connections, but
rather than claiming an error it just disconnects and keeps the client
waiting. I've no idea whether Claws mail serializes POP account
requests between accounts or not.

You can try to refresh accounts separately in evolution, by
File->Send/Receive->[pick respective account], once the automatic
refresh is done.
        Bye,
        Milan
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Re: Cannot get POP summary: Socket I/O timed out

Dr. John H. Lauterbach
In reply to this post by Milan Crha
At least for 3.20.5, this is a problem that appears to be restricted to just one of several POP accounts that evolution polls.  It started recently.  If I was using only this one particular POP account it would appear to be a problem with evolution when it appears to be a problem with a major e-mail service.

John

-----Original Message-----
From: Milan Crha <[hidden email]>
Subject: Re: [Evolution] Cannot get POP summary: Socket I/O timed out
Date: Wed, 15 Feb 2017 09:49:25 +0100

On Wed, 2017-02-15 at 04:54 +0100, Ralf Mardorf wrote:
Unfortunately I've got absolutely no time to debug.
Hi, a similar issue is discussed here (opened recently): https://bugzilla.gnome.org/show_bug.cgi?id=778562 I can receive my POP messages fine, thus it, unfortunately, requires debugging on the user side. I'm sorry. Please join the bug and continue the investigation there. Thanks in advance. Bye, Milan _______________________________________________ evolution-list mailing list [hidden email] To change your list options or unsubscribe, visit ... https://mail.gnome.org/mailman/listinfo/evolution-list

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Re: Cannot get POP summary: Socket I/O timed out

Ralf Mardorf-3
In reply to this post by Milan Crha
On Wed, 2017-02-15 at 13:45 +0100, Milan Crha wrote:
> On Wed, 2017-02-15 at 11:18 +0100, Ralf Mardorf wrote:
> > [2017-02-15 10:31] [ALPM] downgraded evolution (3.22.5-1 -> 3.22.4-1)
>
> these particular bits are in the evolution-data-server.

Hi,

I downgraded evolution-data-server, too and then closed and opened
Evolution.

$ grep "10:31. .ALPM. downgraded" /var/log/pacman.log
[2017-02-15 10:31] [ALPM] downgraded evolution-data-server (3.22.5-1 -> 3.22.4-1)
[2017-02-15 10:31] [ALPM] downgraded evolution (3.22.5-1 -> 3.22.4-1)
[2017-02-15 10:31] [ALPM] downgraded evolution-bogofilter (3.22.5-1 -> 3.22.4-1)
[2017-02-15 10:31] [ALPM] downgraded evolution-spamassassin (3.22.5-1 -> 3.22.4-1)

> You can try to refresh accounts separately in evolution

Done, it makes no difference.

Regards,
Ralf

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Re: Cannot get POP summary: Socket I/O timed out

Ralf Mardorf-3
In reply to this post by Dr. John H. Lauterbach
On Wed, 15 Feb 2017 08:26:00 -0500, Dr. John H. Lauterbach wrote:
>At least for 3.20.5, this is a problem that appears to be restricted
>to just one of several POP accounts that evolution polls.  It started
>recently.  If I was using only this one particular POP account it
>would appear to be a problem with evolution when it appears to be a
>problem with a major e-mail service.

Here the issue happens for a Yahoo POP account and a Rocketmail, aka
Yahoo account, while there's no issue for another Rocketmail account,
an also not for an Alice and a Zoho account.

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Re: Cannot get POP summary: Socket I/O timed out

Jonathan Ryshpan
In reply to this post by Milan Crha
On Wed, 2017-02-15 at 09:49 +0100, Milan Crha wrote:

> On Wed, 2017-02-15 at 04:54 +0100, Ralf Mardorf wrote:
> > Unfortunately I've got absolutely no time to debug.
>
> Hi,
> a similar issue is discussed here (opened recently):
> https://bugzilla.gnome.org/show_bug.cgi?id=778562
>
> I can receive my POP messages fine, thus it, unfortunately, requires
> debugging on the user side. I'm sorry. Please join the bug and continue
> the investigation there. Thanks in advance.
I'm having the same problem receiving email from the ATT/Yahoo POP server at
inbound.att.net since about 2017-01-14 at 13:00, that is about 1:00PM yesterday.
 CAMEL logs indicate that there may be problems with both the Gnome secrets
management system (Seahorse) and with Evolution communications with the POP
server.  The log is attached as evo-log.txt .  There appear to be 2 attempts to
fetch mail from the server, and the second one is truncated.  Apart from this I
have very little idea what to make of the log.

I have got email running using IMAP, but need help configuring it.  My help
request in another posting.

The system runs
    Fedora-25
    KDE 5.29.0
    Evolution 3.22.4

Thanks - jon


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Re: Cannot get POP summary: Socket I/O timed out

Milan Crha
On Wed, 2017-02-15 at 12:14 -0800, Jonathan Ryshpan wrote:
> (evolution:3137): camel-pop3-provider-WARNING **: Bad server
> response: .+OK server signing off

        Hi,
so the server signed off, either on its own or evolution(-data-server)
told it to do it for whatever reason (possibly multithreading
involved).

If I read this thread properly then this is all about Yahoo! servers
(and its derivatives). Thinking of Yahoo!'s not so recent idea to force
use of OAuth2 instead of plain authentication might be possibly
related. I know, Claws mail works properly, what so ever. I do not know
what evolution(-data-server) would do differently here, and why only
Yahoo! servers would be affected.

The web UI has an option to allow access to "less secure applications",
which means that you let use the plain authentication, instead of
OAuth2, for the 3rd-party applications connecting to the server.

I have configured a Yahoo! account and I connect to it daily, using
IMAP, and even it had issues in the past, they were usually related to
Yahoo! server as such, not to the evolution(-data-server)
implementation. On the other hand, I have only one Yahoo! account, not
multiple.
        Bye,
        Milan
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[solved] Cannot get POP summary: Socket I/O timed out

Ralf Mardorf-3
Hi,

I missed one difference:

  Server:            pop.mail.yahoo.com
  Port:              995
  Encryption method: TLS on a dedicated port
  Authentication:    Password
  [ ] Check for new messages...
  [x] Leave messages on server
      Delete after [1] day(s)
      [ ] Delete expunge from local Inbox

  The two accounts that failed:
  [ ] Disable support for all POP3 extensions

  The account that works:
  [x] Disable support for all POP3 extensions

After disabling POP3 extensions for all accounts, all accounts are
working again.

Regards,
Ralf

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Re: [solved] Cannot get POP summary: Socket I/O timed out

Dr. John H. Lauterbach
Hello Ralf.  Very good research.  My e-mail account on bellsouth.net now works when I tick the " Disable support for all POP3 extensions"

Thank you for your efforts.

John

-----Original Message-----
From: Ralf Mardorf <[hidden email]>
Subject: [Evolution] [solved] Cannot get POP summary: Socket I/O timed out
Date: Thu, 16 Feb 2017 11:39:46 +0100

Hi,

I missed one difference:

  Server:            pop.mail.yahoo.com
  Port:              995
  Encryption method: TLS on a dedicated port
  Authentication:    Password
  [ ] Check for new messages...
  [x] Leave messages on server
      Delete after [1] day(s)
      [ ] Delete expunge from local Inbox

  The two accounts that failed:
  [ ] Disable support for all POP3 extensions

  The account that works:
  [x] Disable support for all POP3 extensions

After disabling POP3 extensions for all accounts, all accounts are
working again.

Regards,
Ralf

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Re: [solved] Cannot get POP summary: Socket I/O timed out

Milan Crha
In reply to this post by Ralf Mardorf-3
On Thu, 2017-02-16 at 11:39 +0100, Ralf Mardorf wrote:
>   The account that works:
>   [x] Disable support for all POP3 extensions
>
> After disabling POP3 extensions for all accounts, all accounts are
> working again.

        Hi,
you are right. I spent some time investigating it, only then realized
that you found a solution already.

From the background: the thing is that the server advertises a
PIPELINING capability (among others), thus the evolution(-data-server)
code writes LIST and immediately after that also UIDL commands, and
only then reads data from the server. The problem is that the server
returns response only for the first command, but not for the second. As
the evolution(-data-server) code is waiting for the response of the
second command and it's not coming, then it times out and fails.
With the extensions disabled the LIST command is invoked and the
response read and only then the UIDL is invoked and its response read,
which works as expected.

I do not think that the evolution(-data-server) code does anything
against [1].

        Bye,
        Milan

[1] https://tools.ietf.org/html/rfc2449#section-6.6
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Re: [solved] Cannot get POP summary: Socket I/O timed out

Jonathan Ryshpan
In reply to this post by Ralf Mardorf-3
On Thu, 2017-02-16 at 11:39 +0100, Ralf Mardorf wrote:
>   The two accounts that failed:
>   [ ] Disable support for all POP3 extensions
>
>   The account that works:
>   [x] Disable support for all POP3 extensions
>
> After disabling POP3 extensions for all accounts, all accounts are
> working again.

This works for me too.

BTW: On Thu, 16 Feb 2017 07:59:56 +0100 Milan Crha <[hidden email]> wrote:
> I have configured a Yahoo! account and I connect to it daily, using
> IMAP, and even it had issues in the past, they were usually related to
> Yahoo! server as such, not to the evolution(-data-server)
> implementation. On the other hand, I have only one Yahoo! account, not
> multiple.

I had no trouble getting IMAP to work on my Yahoo account (inbound.att.com).

jon

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Re: [solved] Cannot get POP summary: Socket I/O timed out

mario chiari-3
In reply to this post by Ralf Mardorf-3
On Thu, 2017-02-16 at 11:39 +0100, Ralf Mardorf wrote:

> Hi,
>
> I missed one difference:
>
>   Server:            pop.mail.yahoo.com
>   Port:              995
>   Encryption method: TLS on a dedicated port
>   Authentication:    Password
>   [ ] Check for new messages...
>   [x] Leave messages on server
>       Delete after [1] day(s)
>       [ ] Delete expunge from local Inbox
>
>   The two accounts that failed:
>   [ ] Disable support for all POP3 extensions
>
>   The account that works:
>   [x] Disable support for all POP3 extensions
>
> After disabling POP3 extensions for all accounts, all accounts are
> working again.
>
> Regards,
> Ralf
>

hi

i have being  suffering the same issue 'Cannot get POP summary: Socket I/O timed
out' since a few days ago, with a domain hosted by godaddy
(and secureserver.net).

My evo has a couple of accounts which connect fine to a local smpt server (at
127.0.0.1) and a single account as above. 

To be able to retrieve mails from the latter one, it seems I need to follow your
advise 'Disable support for all POP3 extensions' >>for all<< my accounts. Does
it make sense? Downloads from godaddy are still slower than it used to be. 

Fedora 23
GNOME Shell 3.18.5
Evo 3.18.5.2

your comments and advises are welcome
cheers
mario



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Re: [solved] Cannot get POP summary: Socket I/O timed out

Patrick O'Callaghan
On Tue, 2017-03-14 at 16:30 +0100, mario chiari wrote:

> i have being  suffering the same issue 'Cannot get POP summary: Socket I/O timed
> out' since a few days ago, with a domain hosted by godaddy
> (and secureserver.net).
>
> My evo has a couple of accounts which connect fine to a local smpt server (at
> 127.0.0.1) and a single account as above. 
>
> To be able to retrieve mails from the latter one, it seems I need to follow your
> advise 'Disable support for all POP3 extensions' >>for all<< my accounts. Does
> it make sense? Downloads from godaddy are still slower than it used to be. 
>
> Fedora 23
> GNOME Shell 3.18.5
> Evo 3.18.5.2

I'll just note that Fedora 23 is EOLed, i.e. no longer supported by
Fedora. If you update your system you'll get a more recent version of
Evolution, which *might* help.

poc
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Re: [solved] Cannot get POP summary: Socket I/O timed out

Ralf Mardorf-3
In reply to this post by mario chiari-3
On Tue, 14 Mar 2017 16:30:04 +0100, mario chiari wrote:
>Downloads from godaddy are still slower than it used to be. 

Hi,

I noticed that access to one of my three Yahoo accounts is slower,
when using Evolution. All are fast when using Claws-Mail. More precise,
this one Yahoo account is one of my two Rocketmail accounts, just the
third is a plain Yahoo account. All settings are equal for those
accounts, there's no explanation for the slower access to one of the
Rocketmail accounts. There's just one thing I didn't verify. Claws-Mail
keeps mails on the server and Evolution deletes mails after one day
from the server. Much unlikely, but possible, maybe one Rocketmail
account always stored fewer mails to be deleted after one day, than
the other account. I don't think so, but didn't count the mails. This
theoretically could explain a delay for one account.

Regards,
Ralf

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Re: [solved] Cannot get POP summary: Socket I/O timed out

Ralf Mardorf-3
On Tue, 14 Mar 2017 17:09:06 +0100, Ralf Mardorf wrote:

>On Tue, 14 Mar 2017 17:07:17 +0100, Ralf Mardorf wrote:
>>On Tue, 14 Mar 2017 16:30:04 +0100, mario chiari wrote:  
>>>Downloads from godaddy are still slower than it used to be.     
>>
>>Hi,
>>
>>I noticed that access to one of my three Yahoo accounts is slower,
>>when using Evolution. All are fast when using Claws-Mail. More
>>precise, this one Yahoo account is one of my two Rocketmail accounts,
>>just the third is a plain Yahoo account. All settings are equal for
>>those accounts, there's no explanation for the slower access to one
>>of the Rocketmail accounts. There's just one thing I didn't verify.
>>Claws-Mail keeps mails on the server and Evolution deletes mails
>>after one day from the server. Much unlikely, but possible, maybe one
>>Rocketmail account always stored fewer mails to be deleted after one
>>day, than the other account. I don't think so, but didn't count the
>>mails. This theoretically could explain a delay for one account.
>>
>>Regards,
>>Ralf  

PS: This account wasn't slower, before I disabled the POP thingy.

--
THIS MAIL

was first sent using the wrong account, unfortunately I
didn't receive a mail to cancel the posting! My apologies if now an
admin need to check the mail send from the wrong address. Consider to
reject such mails automatically, or to enable the option to cancel
posts sent from a not subscribed email address.

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Re: [solved] Cannot get POP summary: Socket I/O timed out

Gnome Evolution - General mailing list
Hi, I noticed that access to one of my three Yahoo accounts is slower, when using Evolution. All are fast when using Claws-Mail. More precise, this one Yahoo account is one of my two Rocketmail accounts, just the third is a plain Yahoo account. All settings are equal for those accounts, there's no explanation for the slower access to one of the Rocketmail accounts. There's just one thing I didn't verify. Claws-Mail keeps mails on the server and Evolution deletes mails after one day from the server. Much unlikely, but possible, maybe one Rocketmail account always stored fewer mails to be deleted after one day, than the other account. I don't think so, but didn't count the mails. This theoretically could explain a delay for one account. Regards, Ralf
PS: This account wasn't slower, before I disabled the POP thingy.

Evolution 3.20.5 Fedora 24.

I use yahoo accounts as well and had the same issues - ie initially I started getting socket issues (at that time I was running Fedora 22 - and that was EOL, so wasn't receiving updates and hence Evolution wasn't changing) and saw the thread here, so changed the Evolution config to check the option to disable support for pop3 extensions. That seemed to work, in as much as the socket issue disappeared, but then the mail collection slowed down dramatically. It was so slow it just seemed to hang.

Anyway, I upgraded my laptop to Fedora 24 - and Evolution 3.20.5, and experienced the same issue with speed oh the Yahoo accounts. So I thought I'd uncheck the 'disable Pop3 extensions' to see what then happened with the later version of Evo - and it's all fine. So now with Evolution 3.20.5 on Fedora 24, Yahoo accounts are back to working as they were a few weeks back. Well for me they are anyway!

This mail was sent from Evolution and went through without an issue - and in a 'normal' amount of time.


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Re: [solved] Cannot get POP summary: Socket I/O timed out

Ralf Mardorf-3
On Sat, 2017-03-18 at 07:47 +0000, Steve T wrote:
> So I thought I'd uncheck the 'disable Pop3 extensions'

Thanks for the heads up.

I enabled it for the slow account, too.

After doing so, Evolution retrieved 41 mails, that already were
received, so I now have a "few" duplicated mails.

Then I enabled it for my 2 other Yahoo accounts and at least received
one mail, that already should be deleted from the server, fortunately a
junk mail, so not an additional duplicated message.

Résumé:

Deleting mails from the server after 1 day didn't work (after a while)
when POP3 extensions were disabled. After enabling POP3 extensions all
mails that already were received, were received a second time.

Regards,
Ralf

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Re: [solved] Cannot get POP summary: Socket I/O timed out

Ralf Mardorf-3
PS:

Now the slow account is fast again :).

Claws didn't suffer from this performance issue, OTOH Evolution is set
up to delete messages from the server after one day, while Claws keeps
the mails on the server.

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