Failed to Open (EWS) Calendar

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Failed to Open (EWS) Calendar

Benjamin Selzer
My god, nothing but endless problems with Evolution since updating to
Gnome 3.24. Downloaded libsoup last night to avoid the constant
annoyance of the issue with EWS Contacts. Then today, EWS calendar
stopped working.

Unable to connect to “Calendar”: Backend factory for source “1492881450
.6684.6@xps13” and extension “Calendar” cannot be found.

Nothing but problem after problem.
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Re: Failed to Open (EWS) Calendar

Bjørn T Johansen
On Fri, 05 May 2017 13:05:28 -0400
Benjamin Selzer <[hidden email]> wrote:

> My god, nothing but endless problems with Evolution since updating to
> Gnome 3.24. Downloaded libsoup last night to avoid the constant
> annoyance of the issue with EWS Contacts. Then today, EWS calendar
> stopped working.
>
> Unable to connect to “Calendar”: Backend factory for source “1492881450
> .6684.6@xps13” and extension “Calendar” cannot be found.
>
> Nothing but problem after problem.


I am getting the same error.. Do I need to remove my ews account and start from scratch?

BTJ
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Re: Failed to Open (EWS) Calendar

Milan Crha
In reply to this post by Benjamin Selzer
On Fri, 2017-05-05 at 13:05 -0400, Benjamin Selzer wrote:
> My god, nothing but endless problems with Evolution since updating to
> Gnome 3.24.

        Hi,
that's not fair. It was a problem in libsoup and that change had been
reverted in the upstream. The only problem was that it got to stable
release unnoticed. But apart of "being able to reproduce in evolution(-
ews)", there was really nothing wrong on the Evolution side.

> Then today, EWS calendar stopped working.
>
> Unable to connect to “Calendar”: Backend factory for source
> “1492881450.6684.6@xps13” and extension “Calendar” cannot be found.

It looks like evolution-ews installation or the source file itself got
broken for whatever reason. Try to run evolution from a terminal,
eventually evolution-calendar-factory, to see whether it says anything
related.

You can also search for the source file, it'll be named as in the error
message plus ".source" extension, thus in your case
"[hidden email]" in one of:
   ~/.cache/evolution/sources/
   ~/.config/evolution/sources/
and look into its content. It is supposed to contain at least these
sections:

   [Data Source]
   DisplayName=Calendar
   Enabled=true
   Parent=xxx

   [Calendar]
   BackendName=ews
   Color=#becedd
   Selected=true

   [Exchange Web Services Folder]
   ChangeKey=xxx
   Id=xxx
   Foreign=false
   ForeignSubfolders=false
   Public=false

where those 'xxx' are different for your calendar, similarly the Color
key. The most important is the BackendName, which should reference
"ews".

        Hope it helps,
        Milan
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Re: Failed to Open (EWS) Calendar

Benjamin Selzer
Regarding the problem with libsoup, I've had to HoldPkg = libsoup, because allowing it to upgrade still goes to the broken 2.58.01. I thought the change was reverted upstream? Why does my system still want to download the broken package? I use Arch, by the way. 

Thanks. 

On May 9, 2017 6:35 AM, "Milan Crha" <[hidden email]> wrote:
On Fri, 2017-05-05 at 13:05 -0400, Benjamin Selzer wrote:
> My god, nothing but endless problems with Evolution since updating to
> Gnome 3.24.

        Hi,
that's not fair. It was a problem in libsoup and that change had been
reverted in the upstream. The only problem was that it got to stable
release unnoticed. But apart of "being able to reproduce in evolution(-
ews)", there was really nothing wrong on the Evolution side.

> Then today, EWS calendar stopped working.
>
> Unable to connect to “Calendar”: Backend factory for source
> “1492881450.6684.6@xps13” and extension “Calendar” cannot be found.

It looks like evolution-ews installation or the source file itself got
broken for whatever reason. Try to run evolution from a terminal,
eventually evolution-calendar-factory, to see whether it says anything
related.

You can also search for the source file, it'll be named as in the error
message plus ".source" extension, thus in your case
"1492881450.6684.6@xps13.source" in one of:
   ~/.cache/evolution/sources/
   ~/.config/evolution/sources/
and look into its content. It is supposed to contain at least these
sections:

   [Data Source]
   DisplayName=Calendar
   Enabled=true
   Parent=xxx

   [Calendar]
   BackendName=ews
   Color=#becedd
   Selected=true

   [Exchange Web Services Folder]
   ChangeKey=xxx
   Id=xxx
   Foreign=false
   ForeignSubfolders=false
   Public=false

where those 'xxx' are different for your calendar, similarly the Color
key. The most important is the BackendName, which should reference
"ews".

        Hope it helps,
        Milan
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Re: Failed to Open (EWS) Calendar

Milan Crha
On Tue, 2017-05-09 at 07:09 -0400, Benjamin Selzer wrote:
> Regarding the problem with libsoup, I've had to HoldPkg = libsoup,
> because allowing it to upgrade still goes to the broken 2.58.01. I
> thought the change was reverted upstream?

        Hi,
yes, I said so, the offending commit had been reverted upstream.
libsoup 2.58.1 had been released only yesterday.

> Why does my system still want to download the broken package?

You may wait for your distribution libsoup maintainer to update it. If
your 2.58.01 actually means 2.58.1, then you possibly face a different
problem than the one about "Cancelled" reports in evolution UI about
EWS calendars/books/....

That libsoup change doesn't have anything to do with the error reported
in this thread, that's solely on the evolution-data-server side, or the
build system. I cannot tell for sure, because you didn't give more
clues I asked for.
        Bye,
        Milan
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Re: Failed to Open (EWS) Calendar

Patrick O'Callaghan
In reply to this post by Benjamin Selzer
On Tue, 2017-05-09 at 07:09 -0400, Benjamin Selzer wrote:
> Regarding the problem with libsoup, I've had to HoldPkg = libsoup, because
> allowing it to upgrade still goes to the broken 2.58.01. I thought the
> change was reverted upstream? Why does my system still want to download the
> broken package? I use Arch, by the way.

I suggest you ask on an Arch list. I've no idea what "HoldPkg" means
and doubt it has anything to do with Evolution.

poc
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Re: Failed to Open (EWS) Calendar

Benjamin Selzer
No idea? Really? Sure. 

On May 10, 2017 6:02 AM, "Patrick O'Callaghan" <[hidden email]> wrote:
On Tue, 2017-05-09 at 07:09 -0400, Benjamin Selzer wrote:
> Regarding the problem with libsoup, I've had to HoldPkg = libsoup, because
> allowing it to upgrade still goes to the broken 2.58.01. I thought the
> change was reverted upstream? Why does my system still want to download the
> broken package? I use Arch, by the way.

I suggest you ask on an Arch list. I've no idea what "HoldPkg" means
and doubt it has anything to do with Evolution.

poc
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Re: Failed to Open (EWS) Calendar

Patrick O'Callaghan
On Wed, 2017-05-10 at 06:04 -0400, Benjamin Selzer wrote:
> No idea? Really? Sure.

Instead of snark, why don't you just explain it, or more to the point,
explain why users of Evolution might be expected to know it as it
appears to part of some package manager that most of us know nothing
about?

poc
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Re: Failed to Open (EWS) Calendar

Benjamin Selzer
Right, I understand, you couldn't possibly know what HoldPkg might mean. It' so mysterious.

Nevertheless, my libsoup finally updated to 2.58.1, so another Evolution problem has been patched.

-----Original Message-----

Date: Wed, 10 May 2017 11:37:08 +0100
Subject: Re: [Evolution] Failed to Open (EWS) Calendar
Cc: Evolution <[hidden email]>
To: Benjamin Selzer <[hidden email]>
From: Patrick O'Callaghan <[hidden email]>
On Wed, 2017-05-10 at 06:04 -0400, Benjamin Selzer wrote:
> No idea? Really? Sure.

Instead of snark, why don't you just explain it, or more to the point,
explain why users of Evolution might be expected to know it as it
appears to part of some package manager that most of us know nothing
about?

poc

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Re: Failed to Open (EWS) Calendar

Patrick O'Callaghan
On Wed, 2017-05-10 at 06:42 -0400, Benjamin Selzer wrote:
> Right, I understand, you couldn't possibly know what HoldPkg might
> mean. It' so mysterious.

You seem to be unfamiliar with the idea of community support. I think
this ludicrous exchange is over.

poc
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Re: Failed to Open (EWS) Calendar

Benjamin Selzer
It would be nice if this were community support. However, unfortunately, it's a forum for a small circle of individual (you included) to deflect any responsibility on the part of Evolution for the myriad of problems it has and make those requesting help feel stupid for asking. Clearly it is you who are unfamiliar with the concept of community support. 

On May 10, 2017 7:03 AM, "Patrick O'Callaghan" <[hidden email]> wrote:
On Wed, 2017-05-10 at 06:42 -0400, Benjamin Selzer wrote:
> Right, I understand, you couldn't possibly know what HoldPkg might
> mean. It' so mysterious.

You seem to be unfamiliar with the idea of community support. I think
this ludicrous exchange is over.

poc

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Re: Failed to Open (EWS) Calendar

Andre Klapper
On Wed, 2017-05-10 at 07:30 -0400, Benjamin Selzer wrote:
> It would be nice if this were community support. However,
> unfortunately, it's a forum for a small circle of individual (you
> included) to deflect any responsibility on the part of Evolution for
> the myriad of problems it has and make those requesting help feel
> stupid for asking. Clearly it is you who are unfamiliar with the
> concept of community support. 

Benjamin,

please read https://wiki.gnome.org/Foundation/CodeOfConduct .
It is your responsibility to stick to these expectations. 

You are free to continue to ignore requests to change your tone which
comes across as snarky, but that might be not on this mailing list.

andre
--
Andre Klapper  |  [hidden email]
http://blogs.gnome.org/aklapper/
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Re: Failed to Open (EWS) Calendar

Rudolf Künzli
On Wed, 2017-05-10 at 14:13 +0200, Andre Klapper wrote:

> On Wed, 2017-05-10 at 07:30 -0400, Benjamin Selzer wrote:
> > It would be nice if this were community support. However,
> > unfortunately, it's a forum for a small circle of individual (you
> > included) to deflect any responsibility on the part of Evolution
> > for
> > the myriad of problems it has and make those requesting help feel
> > stupid for asking. Clearly it is you who are unfamiliar with the
> > concept of community support. 
>
> Benjamin,
>
> please read https://wiki.gnome.org/Foundation/CodeOfConduct .
> It is your responsibility to stick to these expectations. 
>
> You are free to continue to ignore requests to change your tone which
> comes across as snarky, but that might be not on this mailing list.
>
> andre
>

I second this !!!

--
Rudolf Künzli <[hidden email]>

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Re: Failed to Open (EWS) Calendar

Pete Biggs
In reply to this post by Benjamin Selzer

> Nevertheless, my libsoup finally updated to 2.58.1, so another
> Evolution problem has been patched.

I think you meant to say "Arch Linux has corrected their packaging
error" since I don't think any code in either Evolution or libsoup was
"patched".

P.
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Re: Failed to Open (EWS) Calendar

Milan Crha
On Wed, 2017-05-10 at 13:18 +0100, Pete Biggs wrote:
> I think you meant to say "Arch Linux has corrected their packaging
> error" since I don't think any code in either Evolution or libsoup
> was "patched".

        Hi,
libsoup had been patched. The 2.58.1 has reverted offending commit
which "broke evolution-ews" in 2.58.0.

The other issue about missing symbol from libsoup in webkitgtk+ looks
like a packaging issue, though rather installed version mismatch to me.
It was most likely caused by the downgrade of libsoup to 2.56.0, before
the 2.58.1 release happened (there was no other option before 2.58.1
release, except of patching 2.58.0 manually, but in that time it was
unknown what exactly broke evolution-ews).

That said, it's likely that updating libsoup to the latest upstream
release, which is 2.58.1, would fix all the issues Arch users reported
here in the two/three recent threads including this one. More info
about missing libsoup symbol in webkitgtk+ in the other thread.
        Bye,
        Milan

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Re: Failed to Open (EWS) Calendar

Bjørn T Johansen
On Wed, 10 May 2017 15:15:24 +0200
Milan Crha <[hidden email]> wrote:

> On Wed, 2017-05-10 at 13:18 +0100, Pete Biggs wrote:
> > I think you meant to say "Arch Linux has corrected their packaging
> > error" since I don't think any code in either Evolution or libsoup
> > was "patched".  
>
> Hi,
> libsoup had been patched. The 2.58.1 has reverted offending commit
> which "broke evolution-ews" in 2.58.0.
>
> The other issue about missing symbol from libsoup in webkitgtk+ looks
> like a packaging issue, though rather installed version mismatch to me.
> It was most likely caused by the downgrade of libsoup to 2.56.0, before
> the 2.58.1 release happened (there was no other option before 2.58.1
> release, except of patching 2.58.0 manually, but in that time it was
> unknown what exactly broke evolution-ews).
>
> That said, it's likely that updating libsoup to the latest upstream
> release, which is 2.58.1, would fix all the issues Arch users reported
> here in the two/three recent threads including this one. More info
> about missing libsoup symbol in webkitgtk+ in the other thread.
> Bye,
> Milan
>

Yes, with the latest libsoup and rebuilt packages of Evolution, the Arch packages seem to be working again now.. :)
The only problem still, is the number of unread behind the folder names not getting updated...

BTJ
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Re: Failed to Open (EWS) Calendar

Pete Biggs

> The only problem still, is the number of unread behind the folder
> names not getting updated...
>
Just to check (since I think it's a language problem) do you mean the
unread count in parentheses next to the folder name?

If you do, then I know there were issues with such things a long long
time ago, but they must surely have been fixed and I haven't seen
anyone mention it recently.

Does the count go up and down when you read/unread messages?

Does the count accurately reflect the number of unread messages if you
just select unread messages in the dropdown at the top?

Does it help 'refreshing' the folder?

Ultimately I suppose you can clear the cached information and let
Evolution resync completely - but if you have large accounts, that can
take quite a while.

P.
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Re: Failed to Open (EWS) Calendar

Milan Crha
In reply to this post by Bjørn T Johansen
On Thu, 2017-05-11 at 15:44 +0200, Bjørn T Johansen wrote:
> The only problem still, is the number of unread behind the folder
> names not getting updated...

        Hi.
that one I'm still not able to reproduce and I'm dependent on folks
whom are able to reproduce to give me some hints. That had been filled
downstream in Fedora bugzilla first, as:
https://bugzilla.redhat.com/show_bug.cgi?id=1440068

I'm not able to provide test packages for other than Fedora, I'm sorry.

GNOME has filled this one, which I believe is the same thing as the
downstream bug report, only slightly different steps:
https://bugzilla.gnome.org/show_bug.cgi?id=782096

It would be appreciated if you could join either of the bug reports and
help with the investigation. I can attach debug patches instead of
providing debug builds, if you can build evolution-data-server and
evolution (and eventually evolution-ews, if you face it with an EWS
account).
        Thanks and bye,
        Milan
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Re: Failed to Open (EWS) Calendar

Bjørn T Johansen
On Thu, 11 May 2017 16:56:30 +0200
Milan Crha <[hidden email]> wrote:

> On Thu, 2017-05-11 at 15:44 +0200, Bjørn T Johansen wrote:
> > The only problem still, is the number of unread behind the folder
> > names not getting updated...  
>
> Hi.
> that one I'm still not able to reproduce and I'm dependent on folks
> whom are able to reproduce to give me some hints. That had been filled
> downstream in Fedora bugzilla first, as:
> https://bugzilla.redhat.com/show_bug.cgi?id=1440068
>
> I'm not able to provide test packages for other than Fedora, I'm sorry.
>
> GNOME has filled this one, which I believe is the same thing as the
> downstream bug report, only slightly different steps:
> https://bugzilla.gnome.org/show_bug.cgi?id=782096
>
> It would be appreciated if you could join either of the bug reports and
> help with the investigation. I can attach debug patches instead of
> providing debug builds, if you can build evolution-data-server and
> evolution (and eventually evolution-ews, if you face it with an EWS
> account).
> Thanks and bye,
> Milan

I'll see what I can do and have time for.. :)
btw, I am using both imapx and ews and it seems to be only related to my imapx account...

BTJ
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