Failed to refresh folder

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Failed to refresh folder

Finns1000
Evolution 3.18.5.2 on Ubuntu 16.04 Connection to gmail using IMAP works perfect but connection to an account on Citadelserver does not. All folders are syncronized but mail is not fetched. The reported error was "Error fetching message info: missing closing ')' on fetch response". Thunderbird has no problems with the same account. Please help! Finns
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Re: Failed to refresh folder

Patrick O'Callaghan
On Tue, 2017-04-25 at 13:00 -0700, Finns1000 wrote:
> Evolution 3.18.5.2 on Ubuntu 16.04Connection to gmail using IMAP works
> perfect but connection to an account on Citadelserver does not.All folders
> are syncronized but mail is not fetched.*The reported error was "Error
> fetching message info: missing closing ')' on fetch response".*Thunderbird
> has no problems with the same account.Please help!Finns

Never heard of "Citadelserver". Maybe a URL would help? Also, you
should say what kind of account this is (POP, IMAP, ...)

poc
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Re: Failed to refresh folder

Finns1000
http://www.citadel.org/doku.php

IMAP

It's a server on the internal network 10.0.1.108

Finns
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Re: Failed to refresh folder

Milan Crha
In reply to this post by Finns1000
On Tue, 2017-04-25 at 13:00 -0700, Finns1000 wrote:
> The reported error was "Error fetching message info: missing closing
> ')' on fetch response"

        Hi,
it means that the server returned requested information in a way which
evolution-data-server's IMAPx didn't expect. The parser is pretty
strict in this regard. Newer versions not that much on various places.
You can try to run evolution from a terminal like this:

   $ CAMEL_DEBUG=imapx:io evolution

which will log raw communication between the server and the client, for
all your enabled IMAP accounts (ideally have enabled only the one for
the citadel server) and then reproduce the issue. It should be visible
on the console what the server returned and from it what IMAPx code
didn't like on it. As I said, it's an error in expected data returned
from the server. It can be that Thunderbird uses different command, but
it's hard to tell from the currently known information.

Also, yours 3.18.5 is pretty old. I recall similar errors being fixed
in the current stable, 3.24.x, but again, hard to tell whether they
were the same issues as you face.
        Bye,
        Milan
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Re: Failed to refresh folder

Finns1000
OK. Thanx!

Installed 3.20 (Think it's the newest I can install on Ubuntu 16.04.
It did not help.

Guess I have to wait for Ubuntu to add a newer version.

The output from debug doesn't tell me mutch. When I klick on a folder everything seams fine, but it suddenly ends in the middle of an email with this on a new line: [imapx:G] I/O: ''
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Re: Failed to refresh folder

Patrick O'Callaghan
On Wed, 2017-04-26 at 04:20 -0700, Finns1000 wrote:
> OK. Thanx!

You might want to configure your Reply options to quote part of the
message you are commenting on (such as I'm doing here). Otherwise
you're forcing people to look at the archives or at other thread
messages to understand what you're talking about.

poc
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Re: Failed to refresh folder

Milan Crha
In reply to this post by Finns1000
On Wed, 2017-04-26 at 04:20 -0700, Finns1000 wrote:
> Installed 3.20 (Think it's the newest I can install on Ubuntu 16.04.
> It did not help.

        Hi,
3.20 is better than 3.18. And if it brought also evolution-data-server
of the same version (which it should), then even better.

> When I klick on a folder everything seams fine, but it suddenly ends
> in the middle of an email with this on a new line:
> *[imapx:G] I/O: ''*

It's not necessarily an issue, it really depends on the context, like
what had been received before the reading stopped. I suppose you still
saw that error in the evolution GUI, right?

If it's stopping in the middle of the message then it can be that thing
with multi-fetch, where some servers don't like reading of a message in
chunks. It's disabled by default in newly created accounts [1], but you
can verify and eventually change it for existing accounts as well. See
the bottom half of [2] for a way to do that.

As you connection says 'G' (in that "imapx:G"), maybe consider lowering
number of concurrent connections to the server. It's in GUI this time,
in Receiving Options tab of the IMAP account Properties. Eventually
disable real Trash and Junk folders, in the Defaults tab, just to try
whether it has anything to do with it. If it's already disabled, then
do not enable it.

        Bye,
        Milan

[1] https://bugzilla.gnome.org/show_bug.cgi?id=761096
[2] https://bugzilla.gnome.org/show_bug.cgi?id=761096#c1
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Re: Failed to refresh folder

Finns1000
Milan Crha wrote
On Wed, 2017-04-26 at 04:20 -0700, Finns1000 wrote:
> Installed 3.20 (Think it's the newest I can install on Ubuntu 16.04.
> It did not help.

        Hi,
3.20 is better than 3.18. And if it brought also evolution-data-server
of the same version (which it should), then even better.

> When I klick on a folder everything seams fine, but it suddenly ends
> in the middle of an email with this on a new line:
> *[imapx:G] I/O: ''*

It's not necessarily an issue, it really depends on the context, like
what had been received before the reading stopped. I suppose you still
saw that error in the evolution GUI, right?

If it's stopping in the middle of the message then it can be that thing
with multi-fetch, where some servers don't like reading of a message in
chunks. It's disabled by default in newly created accounts [1], but you
can verify and eventually change it for existing accounts as well. See
the bottom half of [2] for a way to do that.

As you connection says 'G' (in that "imapx:G"), maybe consider lowering
number of concurrent connections to the server. It's in GUI this time,
in Receiving Options tab of the IMAP account Properties. Eventually
disable real Trash and Junk folders, in the Defaults tab, just to try
whether it has anything to do with it. If it's already disabled, then
do not enable it.
Tried all your suggestions, but same situation.

Don't know if it's relevant but I get a lot of theese:
err:ntdll:RtlpWaitForCriticalSection section 0x7ea24464 "lock.c: LOCKTABLEENTRY.crit" wait timed out in thread 0062, blocked by 0061, retrying (60 sec)

Finns
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Re: Failed to refresh folder

Ángel González
On 2017-04-26 at 06:56 -0700, Finns1000 wrote:
> Don't know if it's relevant but I get a lot of theese:
> *err:ntdll:RtlpWaitForCriticalSection section 0x7ea24464 "lock.c:
> LOCKTABLEENTRY.crit" wait timed out in thread 0062, blocked by 0061,
> retrying (60 sec)*
>
> Finns

Where are you seeing that?
It's a Windows-related error message (or perhaps a Windows-API layer,
like Wine). You are reportedly running Ubuntu 16.04, and Citadel server
also seems to run on a *nix server, so I don't know from where those
errors might come from.
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Re: Failed to refresh folder

Finns1000
Ángel González wrote
On 2017-04-26 at 06:56 -0700, Finns1000 wrote:
> Don't know if it's relevant but I get a lot of theese:
> *err:ntdll:RtlpWaitForCriticalSection section 0x7ea24464 "lock.c:
> LOCKTABLEENTRY.crit" wait timed out in thread 0062, blocked by 0061,
> retrying (60 sec)*
>
> Finns

Where are you seeing that?
It's a Windows-related error message (or perhaps a Windows-API layer,
like Wine). You are reportedly running Ubuntu 16.04, and Citadel server
also seems to run on a *nix server, so I don't know from where those
errors might come from.

In the terminal when I run:
   $ CAMEL_DEBUG=imapx:io evolution

Finns