Ghost messages coming back to haunt you

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Ghost messages coming back to haunt you

Paulo Cesar G. Costa
I have been trying to address a specific issue for a couple of months now, but
am running out of ideas.
Basically, I have a group of 8 messages dated from 10/10/2019 that do not exist
in the mail server (my other computer and the phone email app do not see it, neither does the webmail app) but keep showing up in my notebook computer.
The messages appear listed in the message window as not read, but when you
select them you get this warning instead:

> Unable to retrieve message.
> The specified object was not found in the store., The process failed to get
> the correct properties.

I then delete the messages and all seems right. However, after I close and open
Evolution again the messages (together with the warnings) come back again.
If instead of deleting I just mark the messages as read, when I restart
Evolution they will come back as unread.

I did try to refresh the associated inbox, which again works until the next
restart.
I also tried deleting ~/.cache/evolution/mail/[long number]/folders.db
which seemed to work initially, but I then got the messages back again.

Details:
* account is a corporate MS Exchange (university)
* evolution 3.34.1-2
* Pop_OS! 19.10 / gnome

This issue is constrained to my notebook, so I assume that some point in time I
actually deleted those messages but some index in my notebook became corrupted
and kept the messages pointers.
I would simply try to delete the whole account and reinstall it, but would
prefer to understand what is going on before trying the brute force method.


Thanks,
Paulo

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Re: Ghost messages coming back to haunt you

Pete Biggs

>
> I also tried deleting ~/.cache/evolution/mail/[long number]/folders.db
> which seemed to work initially, but I then got the messages back again.

You should make sure that Evolution and the various backend components
are shutdown before you delete the cache.  You can also delete the
whole contents of that cache directory, not just the folders.db file.
(It's a cache, it will be reformed when you look at the messages, it
may take a little longer to start up the first time though.)

P.


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Re: Ghost messages coming back to haunt you

Paulo Cesar G. Costa
Pete,

Worked like a charm!
I deleted the full cache and after a couple of days with a few reboots included the messages didn't return.
Thanks a lot!

All the best,
Paulo

On Wed, 2020-03-18 at 14:57 +0000, Pete Biggs wrote:

I also tried deleting ~/.cache/evolution/mail/[long number]/folders.db
which seemed to work initially, but I then got the messages back again.

You should make sure that Evolution and the various backend components
are shutdown before you delete the cache.  You can also delete the
whole contents of that cache directory, not just the folders.db file.
(It's a cache, it will be reformed when you look at the messages, it
may take a little longer to start up the first time though.)

P.


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